版本更新日期：2024年6月7日 | 版本生效日期：2024年6月14日
本政策适用于温州合小智数字信息科技有限公司（下称"我们"或"HICI Charge"）向您提供的产品和服务，包括HICI BLE OTA APP。请仔细阅读本政策内容（尤其是加粗部分内容）以了解我们对您个人信息的处理规则。
我们会按照如下方式收集您在使用服务时主动提供的，以及通过自动化手段收集您在使用功能或接受服务过程中产生的信息。
其中我们以加粗的形式标注了可能涉及的敏感个人信息（敏感个人信息是一旦泄露或者非法使用，容易导致自然人的人格尊严受到侵害或者人身、财产安全受到危害的个人信息）。此类敏感个人信息的收集是为了向您提供您选择使用的HICI Charge的产品或服务所必需，如果您选择不提供，则可能无法使用相应的产品或服务。我们已采取加密存储和传输等严格的保密措施来保障您的个人信息安全。
1、注册账号
当您注册、登录HICI Charge及相关服务时，您可以通过电子邮箱创建HICI Charge账号，并设置账号登录密码。如果您仅使用浏览、搜索等功能，您无需注册成为我们的用户以及提供上述信息。
2、完善资料
当您注册时，我们会为您默认自动分配昵称。您可以根据自身需求填写或修改您的头像、昵称、性别等信息来完善您的个人资料。在使用账号的过程中，如果您愿意提供您所驾驶车辆的车牌号并绑定该车辆，这将帮助我们向您提供更为优质便捷的服务。如果您不提供这类信息，也不会影响您使用HICI BLE OTA APP的基本功能。
3、基于您地理位置的信息展示
(1）为保障向您展示的可用充电站位置的精确性，与HICI Charge开展合作的第三方地图服务商可能会收集相关必要的日志信息。
(2）上述日志信息包括：您操作、使用的行为信息：点击、浏览的日志信息；地理位置信息：含通过GPS定位信息、WLAN接入点、蓝牙和基站等传感器信息获取到的精确地理位置信息及通过网络位置信息（例如基站、IP及 WLAN）获取的大致地理位置信息。
(3）精确地理位置信息是敏感个人信息，您可以在移动设备的系统中关闭定位服务来停止我们对您所在位置信息的收集，但可能因此无法使用我们基于地理位置为您提供的服务，或者无法达到相关服务的预期效果。
(4）您可以使用第三方提供的路径规划服务，导航去您想去的充电站。除了用于向您展示首页推荐的充电站而收集的大致地理位置信息以外，上述第三方地图服务商收集的日志信息通常存储于第三方服务商的系统中，我们并不会进行存储或访问。
4、充电下单、订单管理
(1）您使用充电站的充电服务时，需要提供您的充电车辆车牌号，方便您通过车牌号查询订单记录。
(2）我们还需要收集充电过程中的车辆电池电量信息，用于判断充电状态并在电池电量充满后及时停止充电。
(4）为向您展示您账号的订单信息及便于您对订单信息的管理，我们会收集您在使用我们服务过程中产生的订单信息，您在HICI Charge上生成的订单信息中，将可能包含您的车牌号、车辆MAC、实时充电情况等，这些都属于敏感信息，请您谨慎向他人展示或对外提供，我们也将会在展示订单信息时，在保证信息可用性的基础上尽量去标识化处理。
5、运营与安全保障
我们致力于为您提供安全、可信的产品与使用环境，提供优质而可靠的服务与信息是我们的核心目标。为了保障您的账号安全、交易安全以及系统运行安全，满足法律法规和我们协议规则的相关要求，在您使用我们的产品／服务过程中，HICI Charge会自动为您分配用户ID，以便保障系统正常运营。此外，经您授权后我们会直接或通过SDK等第三方来获取您的设备信息，包括但不限于您使用的设备属性、连接和状态信息等，例如API接口地址、APP本号、手机品牌、设备ID、系统版本号、操作系统、SDK版本号等软硬件特征信息，通信／网络服务运营商信息，以及您访问IP地址、系统时间记录、访问浏览记录等个人上网记录信息，例如您操作的按钮名称和编号、所执行操作对应的事件名称和编码、访问当前界面的名称、编码和查询参数、上级界面名称和编码等。我们可能使用您的账户信息、设备信息、服务日志信息以及我们关联方、合作方在获得您授权或依法可以共享的信息，用于判断账户安全、进行身份验证、检测及防范安全事件。
6、收集、使用个人信息目的变更
请您了解，随着我们业务的发展，可能会对HICI BLE OTA APP的功能和提供的服务有所调整变化。原则上，当新功能或服务与我们当前提供的功能或服务相关时，收集与使用的个人信息将与原处理目的具有直接或合理关联。在与原处理目的无直接或合理关联的场景下，我们收集、使用您的个人信息，会再次进行告知，并征得您的同意。
1、相机授权
您在使用手机扫码、相机拍照方式修改用户头像等功能时，可以开启系统的相机权限授权HICI BLE OTA APP访问您的相机。此项功能您可以在系统权限中关闭，一旦关闭您将可能无法实现扫码功能，或者无法通过拍照方式修改用户头像，但不会影响您使用HICI BLE OTA APP的基本功能。
2、手机存储卡授权
您在以上传手机相册图片方式修改用户头像时，可以开启系统的手机存储卡权限。此项功能您可以在系统权限中关闭，一旦关闭您将可能无法通过上传手机相册图片修改用户头像，但不会影响您使用HICI BLE OTA APP的基本功能。
请您理解，在下列情形中，根据法律法规及相关国家标准，我们收集和使用您的个人信息无需征得您的授权同意：
(1）为我们履行法定职责或者法定义务所必需；(2）与国家安全、国防安全直接相关的；(3）与公共安全、公共卫生、重大公共利益直接相关的；例如：为应对突发公共卫生事件，或者紧急情况下为保护自然人的生命健康和财产安全所必需；(4）与犯罪侦查、起诉、审判和判决执行等直接相关的；(5）出于维护个人信息主体或其他个人的生命、财产等重大合法权益但又很难获得其本人同意的；(6）所收集的您的个人信息是您自行向社会公众公开的；(7）从合法公开披露的信息中收集的您的个人信息的，如合法的新闻报道、政府信息公开等渠道；(8）根据您的要求签订或履行合同所必需的；(9）用于维护软件及相关服务的安全稳定运行所必需的，例如发现、处置软件及相关服务的故障；(10）为合法的新闻报道所必需的；(11）学术研究机构基于公共利益开展统计或学术研究所必要，且对外提供学术研究或描述的结果时，对结果中所包含的人信息进行去标识化处理的；(12）法律法规规定的其他情形。
如发生下列任何一种情形，HICI BLE OTA APP有权变更、中断或终止向您提供的免费服务或收费服务，并及时停止收集您个人信息的活动，而无需对您或任何第三方承担任何责任：(1）根据法律规定您应提交真实信息，而您提供的个人资料不真实、或与注册时信息不一致又未能提供合理证明；(2）当您违反相关法律法规或本隐私政策的约定；(3）按照法律规定或有权机关的要求；(4）出于安全的原因或其他必要的情形。
1、共享原则
(1）服务必要性原则：我们可能会作为电子商务平台向您提供产品／服务，如您在我们的平台上使用其他第三方提供的产品／服务，我们可能会与相应产品／服务的提供方共享您的必要个人信息，以便于您能够正常使用相应的浏览、下单、交易、支付等功能。(2）合法正当与最小必要原则：共享的数据必须具有合法正当目的，且共享的数据以达成目的必要为限。(3）安全审慎原则：我们将审慎评估第三方使用共享信息的目的，对这些合作方的安全保障能力进行综合评估，并要求其遵循合作法律协议。我们会对合作方获取信息的软件工具开发包（SDK)、应用程序接口（API）进行严格的安全监测，以保护数据安全。
2、实现功能或服务的共享信息
(1）平台服务：当您在使用HICI BLE OTA APP中由我们的关联方或由第三方提供的功能时,我们会将实现业务所必需的信息与这些关联方、第三方共享，用于为您提供您需要的相关服务，例如将充电订单信息和车牌号信息提供给第三方平台用于提供充电服务。(2）地理位置服务：当您使用地理位置相关服务时，我们会通过SDK或相关技术将 GPS信息与位置服务提供商进行共享以便可以向您返回位置结果。GPS信息是个人敏感信息，如您拒绝提供仅会影响地理位置服务功能，但不影响其他功能的正常使用。(3）法定情形：根据法律法规的规定、诉讼争议解决需要、您与我们签署的相关协议（包括在线签署的电子协议及平台规则）或法律文件，或行政、司法等有权机关依法提出要求时，我们可能会共享您的个人信息，例如将相关数据上报政府监管平台。
3、实现安全与分析统计的共享信息
(1）保障使安全：我们非常重视账号、服务及内容安全，为保障您和其他用户的账号与财产安全，使您和我们的正当合法权益免受不法侵害，我们和关联方或服务提供商可能会共享必要的设备、账号及日志信息。(2）分析产品使用情况：为分析我们服务的使用情况，提升用户使用的体验，可能会与关联方或第三方共享产品使用情况（崩溃、闪退）的统计性数据，这些数据难以与其他信息结合识别您的个人身份。
1、我们不会转让您的个人信息给任何其他第三方，除非征得您的明确同意。
2、随着我们业务的持续发展，我们将有可能进行合并、收购、资产转让，您的个人信息有可能因此而被转移。在发生前述变更时，我们将按照法律法规及不低于本隐私政策所载明的安全标准要求继受方保护您的个人信息，否则我们将要求继受方重新征得您的授权同意。
1、我们不会公开披露您的信息，除非遵循国家法律法规规定或者获得您的同意。我们公开披露您的个人信息会采用符合行业内标准的安全保护措施。
2、对违规账号、欺诈行为进行处罚公告时，我们会披露相关账号的信息。
3、未经您同意合HICI BLE OTA APP不会向任何第三方公开、透露用户个人信息。但以下特定情形除外：
(1）为履行法定职责或者法定义务所必需；(2）与公共安全、公共卫生、重大公共利益有关的；(3）与犯罪侦查、起诉、审判和判决执行等有关的；(4）出于维护个人信息主体或其他个人的生命、财产等重大合法权益但又很难得到用户同意的；(5）从合法公开披露的信息中收集个人信息的，如合法的新闻报道、政府信息公开等渠道；(6）用于维护所提供的产品或服务的安全稳定运行所必需的，例如发现、处置产品或服务的故障；(7）学术研究机构基于公共利益开展统计或学术研究所必要，且对外提供学术研究或描述的结果时，对结果中所包含的人信息进行去标识化处理的；(8）用户自行向第三方公开其个人信息；(9）用户与HICI BLE OTA APP及合作单位之间就用户个人信息的使用公开达成约定，HICI BLE OTA APP因此向合作单位公开用户个人信息；(10）用户个人信息已经经过处理无法识别特定个人且不能复原；(11）法律法规规定的其他情形。
4、您同意HICI BLE OTA APP可在以下事项中使用您的个人信息：
(1）HICI BLE OTA APP向用户及时发送重要通知，如软件更新、本隐私政策条款的变更；(2）HICI BLE OTA APP内部进行审计、数据分析和研究等，以改HICI BLE OTA APP的产品、服务和与用户之间的沟通；(3）依本隐私政策约定，HICI BLE OTA APP管理、审查用户信息及进行处理措施；(4）在HICI BLE OTA APP发生合并、收购或破产清算情形，或其他涉及合并、收购或破产清算情形时，如涉及到个人信息转让，HICI BLE OTA APP会要求新的持有用户个人信息的公司、组织继续受本隐私政策的约束，否则HICI BLE OTA APP将要求该公司、组织和个人重新向用户征求授权同意；(5）适用法律法规规定的其他事项。除上述事项外，如未取得您事先同意，HICI BLE OTA APP不会将您的个人信息使用于任何其他用途。
1、存储地点
您在使用HICI BLE OTA APP服务时提供的个人信息，可能会被存储在我们位于【新加坡/其他地区】的服务器上，或我们关联方、服务提供商的设施所在国。我们将确保您的个人信息在全球范围内得到与本隐私政策同等水平的保护。若我们将个人信息从您的所在地传输至其他国家或地区，我们会依照适用法律采取适当的保障措施，例如签订标准合同条款或获取您的明确同意。
2、存储期限
我们以下必需的期间内保留您的个人信息，我们将视以下因素决定必需期间的期限：(1）法律法规制的留存要求；(2）与您相关的交易目的、维护相应交易及业务记录，以应对您可能的查询及投诉；(3）保证我们为您提供服务的安全和质量。超出必要期限后，我们将对您的个人信息进行删除或匿名化处理，无需向您返还任何数据或信息。但法律法规另有规定的除外。
1、我们非常重视您个人信息的安全，将努力采取合理的安全措施（包括技术方面和管理方面）来保护您的个人信息，防止您提供的个人信息被不当使用或在未经授权的情况下被访问、公开披露、使用、修改、损坏、丢失或泄漏。
2、我们会使用不低于行业同行的加密技术、匿名化处理及相关合理可行的手段保护您的个人信息，并使用安全保护机制防止您的个人信息遭到恶意攻击。
3、我们会建立专门的安全部门、安全管理制度、数据安全流程保障您的个人信息安全。我们采取严格的数据使用和访问制度，确保只有授权人员才可访问您的个人信息，并适时对数据和技术进行安全审计。
4、尽管已经采取了上述合理有效措施，并已经遵守了相关法律规定要求的标准，但请您理解，由于技术的限制以及可能存在的各种恶意手段，在互联网行业，即便竭尽所能加强安全措施，也不可能始终保证信息百分之百的安全，我们将尽力确保你提供给我们的个人信息的安全性。
5、您知悉并理解，您接入我们的服务所用的系统和通讯网络，有可能因我们可控范围外的因素而出现问题。因此我们强烈建议您采取积极措施保护个人信息的安全，包括但不限于请勿将自己的登录手机验证码、账户密码及相关个人信息透露给他人等。
6、我们会制定应急处理预案，并在发生用户信息安全事件时立即启动应急预案，努力阻止这些安全事件的影响和后果扩大。一旦发生用户信息安全事件（泄露、丢失）后，我们将按照法律法规的要求，及时向您告知：安全事件的基本情况和可能的影响、我们已经采取或将要采取的处置措施、您可自主防范和降低风险的建议、对您的补救措施。我们将及时将事件相关情况以推送通知、邮件、信函、短信及相关形式告知您，难以逐一告知时，我们会采取合理、有效的方式发布公告。同时，我们还将按照相关监管部门要求，上报用户信息安全事件的处置情况。
7、您一旦离开HICI BLE OTA APP及相关服务，浏览或使用其他网站、服务及内容资源，我们将没有能力和直接义务保护您在HICI BLE OTA APP及相关服务之外的软件、网站提交的任何个人信息，无论您登录、浏览或使用上述软件、网站是否基于HICI BLE OTA APP的链接或引导。
我们非常重视您对个人信息的管理，并尽全力保护您对于您个人信息的查询、访问、复制、转移、修改、补充、删除、撤回同意、投诉举报等相关权利。
1、访问、删除、更正您的个人信息
(1）您可以查询、访问、更正您的头像、昵称，您可以在【个人中心】-【查看并编辑信息】进行查询访问更正。(2）您可以进入【个人中心】-【我的车辆】中添加、删除绑定车辆信息 (3）您可以通过访问"订单"页面查看您的所有进行中、己完成的订单信息。此外，在以下情形中，您可向我们提出删除个人信息的请求：(1）如果我们处理个人信息的行为违反法律法规；(2）如果我们获取、使用您个人信息，却未征得您明确同意；(3）如果我们处理个人信息的行为严重违反了与您的约定；(4）如果您不再使用我们的产品或服务；(5）如果我们无法再为您提供产品或服务。若我们决定响应您删除上述信息的请求，我们还将同时尽可能通知从我们处获得您信息的主体，要求其及时删除，除非法律法规另有规定，或这些主体获得您的独立授权。当您的信息从我们的服务中删除后，我们可能不会立即从备份系统中删除相应的信息，在此之前，我们将根据法规要求对相应信息仅进行存储并采取必要的安全保护措施方面的处理，并会在备份更新时删除这些信息。
2、改变或撤回授权范围
(1）改变或撤回敏感权限设置：您可以在设备本身操作系统中关闭精确地理位置信息、信息权限，改变同意范围或撤回您的授权。撤回授权后我们将不再收集与这些权限相关信息。(2）改变或撤回授权的信息处理：特定的业务功能和服务将需要您的信息才能得以完成，当您撤回同意或授权后，我们无法继续为您提供撤回同意或授权所对应的功能和服务，也不再处理您相应的个人信息。但您撤回同意或授权的决定，不会影响我们此前基于您的授权而开展的个人信息处理。
3、投诉与举报
您可以进入我们的帮助中心页面进行意见反馈。如果您认为您的个人信息权利可能受到侵害，或者发现侵害个人信息权利的线索，您可以在【我的】-【帮助中心】 -【意见反馈】界面与我们联系。我们核查后会在15个工作日反馈您的投诉与举报（其中敏感个人信息的删除，我们将在10个工作日内反馈）。您可按照本隐私政策第七条第四款中提供的投诉途径与我们联系。我们核查后会在15个工作日内反馈您的投诉与举报（其中敏感个人信息的删除，我们将在10个工作日内反馈）。
4、访问隐私政策
您可以在注册、登录及【我的】-【设置】页面查看本隐私政策的全部内容。请您了解，本隐私政策中所述的HICI BLE OTA APP及相关服务可能会根据您所使用的手机型号、系统版本、软件应用程序版本、移动客户端等因素而有所不同。最终的产品和服务以您正在使用的HICI BLE OTA APP软件及相关服务为准。
5、约束信息系统自动决策
在某些业务功中，HICI BLE OTA APP可能仅依据信息系统、算法等在内的非人工自动决策机制做出决定。如果这些决定显著影响您的合法权益，您有权要求我们做出解释，我们也将在不侵害HICI BLE OTA APP商业秘密或其他用户权益、社会公共利益的前提下提供申诉方法。
6、响应用户上述请求
在法律规定的范围内，我们保障您依法行使您的各项个人信息权利，除以上方式外，您还可以随时通过本隐私政策第七条第四款中提供的途径与我们联系。为保障安全，您可能需要提供书面请求，或以其他方式证明您的用户身份。HICI BLE OTA APP可能会先要求您验证自己的身份，然后再处理请求。HICI Charge将在15个工作日内做出答复（其中敏感个人信息的删除，我们将在10个工作日内反馈）。如您对答复不满意，您可向HICI Charge客服进行投诉。如您提出以下请求，按照法律法规要求，HICI Charge将无法响应：(1）与我们履行法律法规规定的义务相关的；(2）与国家安全、国防安全有关的；(3）与公共安全、公共卫生、重大公共利益有关的；(4）与犯罪侦查、起诉、审判和执行判决等有关的；(5）有充分证据表明个人信息主体存在主观恶意或滥用权利的；(6）响应用户请求将导致用户或其他个人、组织的合法权益受到严重损害的；(7）涉及商业秘密的；(8）法律法规规定的其他情形。
当我们收集使用您的信息的方式、目的、范围发生变化时，以及随着我们业务发展的需要，我们会更新本隐私政策，届时我们将通过我们的网站、移动端上发出隐私政策更新提醒或以其他方式提醒您相关内容的更新，也请您访问我们以便及时了解最新的隐私政策在前述情况下若你继续使用我们的服务即表示同意接受修订后的本隐私政策并受之约束。如我们停止运营，我们将及时停止收集您个人信息的活动，将停止运营的通知以逐一送达或公告的形式通知您，并对所持有的您的个人信息进行删除或匿名化处理。
1．若您是未满18周岁的未成年人（特别是未满14周岁的儿童），请您在父母（或其他监护人）的监护、指导下阅读并决定是否同意本政策，请您和监护人务必仔细阅读。未成年人用户在取得监护人对本政策的同意后，方可在监护人指导下正确使用我们的服务。我们根据国家相关法律法规的规定保护未成年人的个人信息。
2．我们的产品和服务主要面向成年人用户，未成年人用户在没有父母（或其他监护人）的监护、同意下，不得使用我们的产品或服务。
1、合小智郑重提醒您注意本隐私政策中免除HICI Charge责任和限制您的权利的条款，请您仔细阅读，自主考虑风险。我们的产品和服务主要面向成年人，如果没有父母或监护人的同意，未成年人不得使用我们的产品或服务。
2、本隐私政策的效力、解释及纠纷的解决，适用于中华人民共和国法律。若您和HICI Charge之间发生任何纠纷或争议，首先应友好协商解决，协商不成的，您同意将纠纷或争议提交合小智所在地的人民法院管辖。
3、本隐私政策的任何条款无论因何种原因无效或不具可执行性，其余条款仍有效，对双方具有约束力。
4、如果您对个人信息保护问题有投诉、建议、疑问，您可以通过以下方式与我们联系，我们将尽快审核所涉问题，并在验证您的用户身份后的十五个工作日内回复（其中敏感个人信息的删除，我们将在10个工作日内反馈）:您可以将问题发送至隐私信息保护负责人邮箱308727966@qq.com。
Version Update Date: June 7, 2024 | Effective Date: June 14, 2024
This policy applies to products and services provided to you by Wenzhou HeXiaoZhi Digital Information Technology Co., Ltd. ("we", "us", "HICI Charge"), including the HICI BLE OTA APP. Please carefully read the content of this policy (especially the bold parts) to understand our rules for processing your personal information.
We will collect personal information that you actively provide when using our services, as well as information generated during your use of functions or receipt of services through automated means.
We have marked sensitive personal information (sensitive personal information is personal information that, once leaked or illegally used, may easily infringe upon the natural person's dignity or harm personal or property safety) in bold. The collection of such sensitive personal information is necessary to provide you with the HICI Charge products or services you choose to use. If you choose not to provide it, you may be unable to use the corresponding products or services. We have adopted strict confidentiality measures such as encrypted storage and transmission to protect your personal information.
1. Account Registration
When you register and log in to HICI Charge and related services, you can create a HICI Charge account using your email address and set an account login password. If you only use browsing, searching, and similar functions, you do not need to register as our user or provide the above information.
2. Profile Completion
When you register, we will automatically assign you a default nickname. You can fill in or modify your profile picture, nickname, gender, and other information to complete your personal profile according to your needs. During the use of your account, if you are willing to provide your vehicle's license plate number and bind the vehicle, this will help us provide you with better and more convenient services. If you do not provide this information, it will not affect your use of the basic functions of HICI BLE OTA APP.
3. Information Display Based on Your Geographic Location
(1) To ensure the accuracy of the available charging station locations displayed to you, third-party map service providers cooperating with HICI Charge may collect necessary log information.
(2) The above log information includes: behavioral information of your operations and usage (click and browsing logs); geographic location information (including precise geographic location information obtained through GPS positioning information, WLAN access points, Bluetooth, base stations, and other sensor information, as well as approximate geographic location information obtained through network location information such as base stations, IP, and WLAN).
(3) Precise geographic location information is sensitive personal information. You can turn off location services in your mobile device's settings to stop us from collecting your location information, but this may prevent you from using our location-based services, or may affect the expected effectiveness of such services.
(4) You can use route planning services provided by third parties to navigate to the charging station you want to go to. Apart from collecting approximate geographic location information for displaying recommended charging stations on the home page, log information collected by the above third-party map service providers is usually stored in the service providers' systems, and we do not store or access it.
4. Charging Order Placement and Order Management
(1) When you use charging services at charging stations, you need to provide your charging vehicle's license plate number to facilitate order record queries via the license plate number.
(2) We also need to collect information about your vehicle's battery level during charging to determine the charging status and stop charging promptly after the battery is fully charged.
(4) To display your account's order information and facilitate your management of order information, we will collect order information generated during your use of our services. The order information you generate on HICI Charge may include your license plate number, vehicle MAC, real-time charging status, etc., all of which are sensitive information. Please be cautious when showing or providing this information to others. We will also, to the extent possible, de-identify this information when displaying order information while ensuring information usability.
5. Operation, Security and Compliance
We are committed to providing you with a safe, trustworthy product and usage environment, and delivering high-quality and reliable services and information. To ensure the security of your account, transaction security, and system operation security, and to meet legal, regulatory, and our agreement requirements, HICI Charge will automatically assign you a user ID during your use of our products/services to ensure normal system operation. In addition, with your authorization, we will directly or through SDKs and other third parties obtain your device information, including but not limited to device attributes, connection and status information, such as API interface address, APP version number, phone brand, device ID, system version number, operating system, SDK version number and other software/hardware characteristics, communication/network service provider information, as well as personal internet activity records such as your access IP address, system time records, access browsing history, e.g., button names and numbers you operate, event names and codes corresponding to your operations, names and codes of the current interface you access, query parameters, names and codes of parent interfaces, etc. We may use your account information, device information, service log information, as well as information shared by our affiliates and partners with your authorization or in accordance with law, to determine account security, verify identity, and detect and prevent security incidents.
6. Changes to the Purpose of Collecting and Using Personal Information
Please understand that as our business develops, the functions and services provided by the HICI BLE OTA APP may be adjusted or changed. In principle, when new functions or services are related to our current functions or services, the collection and use of personal information will be directly or reasonably related to the original processing purpose. In scenarios where there is no direct or reasonable connection to the original processing purpose, we will inform you again and obtain your consent for the collection and use of your personal information.
1. Camera Authorization
When you use functions such as scanning codes with your phone or taking photos to modify your profile picture, you can enable the system's camera permission to authorize the HICI BLE OTA APP to access your camera. You can turn off this function in system permissions. Once turned off, you may not be able to use the code scanning function or modify your profile picture by taking photos, but this will not affect your use of the basic functions of the HICI BLE OTA APP.
2. Phone Storage Authorization
When you upload images from your phone's photo album to modify your profile picture, you can enable the system's phone storage permission. You can turn off this function in system permissions. Once turned off, you may not be able to modify your profile picture by uploading images from your photo album, but this will not affect your use of the basic functions of the HICI BLE OTA APP.
Please understand that under the following circumstances, in accordance with laws, regulations, and relevant national standards, we may collect and use your personal information without obtaining your authorization or consent:
(1) Where it is necessary for us to fulfill legal duties or statutory obligations;
(2) Directly related to national security and national defense security;
(3) Directly related to public safety, public health, or major public interests; for example, necessary for responding to public health emergencies, or protecting the life, health, and property safety of natural persons in emergencies;
(4) Directly related to criminal investigations, prosecutions, trials, and execution of judgments;
(5) Where it is difficult to obtain the individual's consent but necessary to protect the life, property, or other major legal rights of the personal information subject or others;
(6) The personal information collected is information that you have made public yourself;
(7) Personal information collected from legally publicly disclosed information, such as lawful news reports, government information disclosure, etc.;
(8) Necessary for concluding or performing a contract according to your request;
(9) Necessary for maintaining the secure and stable operation of the software and related services, such as detecting and resolving faults in the software and related services;
(10) Necessary for lawful news reporting;
(11) Necessary for academic research institutions to conduct statistical or academic research based on public interest, and when providing academic research or description results, the personal information contained in the results is de-identified;
(12) Other circumstances provided by laws and regulations.
If any of the following circumstances occur, HICI BLE OTA APP has the right to change, interrupt, or terminate the free or paid services provided to you, and promptly stop collecting your personal information, without assuming any responsibility to you or any third party:
(1) You fail to provide true information as required by law, or the personal information provided is inconsistent with registration information without reasonable proof;
(2) You violate relevant laws and regulations or the terms of this Privacy Policy;
(3) As required by law or competent authorities;
(4) For security reasons or other necessary circumstances.
1. Sharing Principles
(1) Service Necessity Principle: We may act as an e-commerce platform to provide you with products/services. If you use products/services provided by other third parties on our platform, we may share necessary personal information about you with the provider of the corresponding product/service so that you can normally use corresponding functions such as browsing, ordering, transactions, and payments.
(2) Lawfulness, Legitimacy, and Minimum Necessity Principle: Shared data must have a lawful and legitimate purpose, and the data shared must be limited to what is necessary to achieve that purpose.
(3) Security and Prudence Principle: We will carefully assess the purpose for which third parties use shared information, comprehensively evaluate the security capabilities of these partners, and require them to comply with cooperative legal agreements. We will strictly monitor the security of software development kits (SDKs) and application programming interfaces (APIs) used by partners to obtain information to protect data security.
2. Sharing Information to Implement Functions or Services
(1) Platform Services: When you use functions provided by our affiliates or third parties within the HICI BLE OTA APP, we will share the information necessary to perform the business with these affiliates and third parties to provide you with the relevant services you need, such as providing charging order information and license plate numbers to third-party platforms for charging services.
(2) Geolocation Services: When you use location-related services, we will share GPS information with location service providers via SDK or related technologies to return location results to you. GPS information is sensitive personal information. Refusing to provide it will only affect the geolocation service function and will not affect the normal use of other functions.
(3) Legal Circumstances: We may share your personal information as required by laws and regulations, dispute resolution needs, relevant agreements you sign with us (including electronically signed agreements and platform rules), or legal documents, or when required by administrative, judicial, or other competent authorities, such as reporting relevant data to government regulatory platforms.
3. Sharing Information for Security, Analysis, and Statistics
(1) Ensuring Security: We attach great importance to account, service, and content security. To protect the security of your and other users' accounts and property, and to protect your and our legitimate rights and interests from unlawful infringement, we and our affiliates or service providers may share necessary device, account, and log information.
(2) Analyzing Product Usage: To analyze the usage of our services and improve user experience, we may share statistical data on product usage (crashes, freezes) with affiliates or third parties. Such data is unlikely to identify your personal identity when combined with other information.
1. We will not transfer your personal information to any other third party unless we obtain your explicit consent.
2. As our business continues to develop, we may undergo mergers, acquisitions, or asset transfers, and your personal information may be transferred accordingly. In the event of such changes, we will require the successor to protect your personal information in accordance with laws, regulations, and security standards no less than those set out in this Privacy Policy; otherwise, we will require the successor to re-obtain your authorization and consent.
1. We will not publicly disclose your information unless required by national laws and regulations or with your consent. When we publicly disclose your personal information, we will adopt security protection measures that conform to industry standards.
2. When announcing penalties for violating accounts or fraudulent behavior, we may disclose information about the relevant accounts.
3. Without your consent, HICI BLE OTA APP will not publicly disclose or reveal user personal information to any third party, except in the following specific circumstances:
(1) Where necessary for fulfilling legal duties or statutory obligations;
(2) Related to public safety, public health, or major public interests;
(3) Related to criminal investigations, prosecutions, trials, and execution of judgments;
(4) Where necessary to protect the life, property, or other major legal rights of the personal information subject or others, but obtaining user consent is very difficult;
(5) Where personal information is collected from legally publicly disclosed information, such as lawful news reports, government information disclosure, etc.;
(6) Necessary for maintaining the secure and stable operation of the provided products or services, such as detecting and resolving faults in the products or services;
(7) Necessary for academic research institutions to conduct statistical or academic research based on public interest, and when providing academic research or description results, the personal information contained in the results is de-identified;
(8) Where the user voluntarily discloses their personal information to a third party;
(9) Where the user and HICI BLE OTA APP and its partners reach an agreement on the use of the user's personal information, and HICI BLE OTA APP therefore discloses the user's personal information to the partner;
(10) Where the user's personal information has been processed such that it cannot identify a specific individual and cannot be restored;
(11) Other circumstances provided by laws and regulations.
4. You agree that HICI BLE OTA APP may use your personal information in the following matters:
(1) HICI BLE OTA APP sends important notifications to users in a timely manner, such as software updates, changes to this Privacy Policy;
(2) HICI BLE OTA APP conducts internal audits, data analysis, and research to improve HICI BLE OTA APP's products, services, and communication with users;
(3) As agreed in this Privacy Policy, HICI BLE OTA APP manages, reviews, and takes measures regarding user information;
(4) In the event of a merger, acquisition, or bankruptcy liquidation of HICI BLE OTA APP, or other circumstances involving merger, acquisition, or bankruptcy liquidation, if personal information transfer is involved, HICI BLE OTA APP will require the new company or organization holding user personal information to continue to be bound by this Privacy Policy; otherwise, HICI BLE OTA APP will require that company, organization, or individual to re-obtain the user's authorization and consent;
(5) Other matters provided by applicable laws and regulations. Except for the above matters, without your prior consent, HICI BLE OTA APP will not use your personal information for any other purpose.
1. Storage Location
The personal information you provide when using HICI BLE OTA APP services may be stored on our servers located in [Singapore/other regions], or in facilities located in countries where our affiliates or service providers are based. We will ensure that your personal information is protected globally to a level equivalent to that provided in this Privacy Policy. If we transfer your personal information from your location to other countries or regions, we will take appropriate safeguards in accordance with applicable laws, such as signing standard contractual clauses or obtaining your explicit consent.
2. Storage Period
We will retain your personal information for the following necessary periods, determined based on: (1) legal and regulatory retention requirements; (2) transaction purposes related to you, maintaining corresponding transaction and business records to respond to your possible inquiries and complaints; (3) ensuring the security and quality of the services we provide to you. After the necessary period expires, we will delete or anonymize your personal information without returning any data or information to you, unless otherwise provided by laws and regulations.
1. We attach great importance to the security of your personal information and will make reasonable efforts to take appropriate security measures (including technical and administrative measures) to protect your personal information, preventing improper use or unauthorized access, public disclosure, use, modification, damage, loss, or leakage of the information you provide.
2. We will use encryption technology, anonymization, and related reasonable and feasible means no less than industry standards to protect your personal information, and use security protection mechanisms to prevent malicious attacks on your personal information.
3. We will establish a dedicated security department, security management systems, and data security procedures to ensure the security of your personal information. We adopt strict data usage and access controls, ensuring that only authorized personnel can access your personal information, and conduct regular security audits of data and technology.
4. Although we have taken the above reasonable and effective measures and complied with standards required by relevant laws and regulations, please understand that due to technical limitations and potential malicious means, it is impossible to guarantee 100% information security in the internet industry. We will do our best to ensure the security of the personal information you provide to us.
5. You acknowledge and understand that the systems and communication networks you use to access our services may have issues beyond our control. Therefore, we strongly recommend that you take active measures to protect your personal information, including but not limited to not disclosing your login SMS verification code, account password, and related personal information to others.
6. We will formulate emergency response plans and immediately activate them in the event of a user information security incident to minimize the impact and consequences of such incidents. Once a user information security incident (leakage, loss) occurs, we will promptly notify you in accordance with laws and regulations: the basic circumstances and possible impact of the security incident, measures we have taken or will take, suggestions for you to independently prevent and reduce risks, and remedial measures for you. We will promptly inform you of the incident situation via push notifications, emails, letters, SMS, and other relevant methods. If it is difficult to inform each individual, we will issue a notice in a reasonable and effective manner. At the same time, we will report the handling of the user information security incident to relevant regulatory authorities as required.
7. Once you leave the HICI BLE OTA APP and related services and browse or use other websites, services, and content resources, we will not have the ability or direct obligation to protect any personal information you submit to software or websites other than HICI BLE OTA APP and related services, regardless of whether your access, browsing, or use of the above software or websites is based on links or guidance from HICI BLE OTA APP.
We attach great importance to your ability to manage your personal information and will make every effort to protect your rights to query, access, copy, transfer, modify, supplement, delete, withdraw consent, submit complaints and reports, and other related rights regarding your personal information.
1. Accessing, Deleting, and Correcting Your Personal Information
(1) You can query, access, and correct your profile picture and nickname under [Profile] - [View and Edit Information]. (2) You can add or delete bound vehicle information under [Profile] - [My Vehicles]. (3) You can view all your in-progress and completed order information by accessing the "Orders" page. In addition, you may request us to delete your personal information in the following circumstances: (i) If our processing of personal information violates laws and regulations; (ii) If we obtain or use your personal information without obtaining your explicit consent; (iii) If our processing of personal information seriously violates our agreement with you; (iv) If you no longer use our products or services; (v) If we are unable to provide products or services to you anymore. If we decide to respond to your request to delete the above information, we will also notify, to the extent possible, entities that have obtained your information from us to delete it promptly, unless otherwise provided by laws and regulations or those entities have obtained your independent authorization. When your information is deleted from our services, we may not immediately delete it from our backup systems. Before that, we will only store the corresponding information and take necessary security protection measures as required by regulations, and will delete it when backups are updated.
2. Changing or Withdrawing Authorization Scope
(1) Changing or withdrawing sensitive permission settings: You can turn off precise geographic location information and other permissions in your device's operating system to change the scope of consent or withdraw your authorization. After withdrawing authorization, we will no longer collect information related to these permissions. (2) Changing or withdrawing authorized information processing: Specific business functions and services require your information to be completed. When you withdraw consent or authorization, we will no longer be able to provide you with the functions or services corresponding to the withdrawn consent or authorization, and will no longer process your corresponding personal information. However, your decision to withdraw consent or authorization will not affect the personal information processing we carried out based on your authorization prior to the withdrawal.
3. Complaints and Reports
You can provide feedback on our Help Center page. If you believe your personal information rights may have been infringed, or if you discover clues of personal information rights infringement, you can contact us via [Profile] - [Help Center] - [Feedback]. We will respond to your complaint or report within 15 working days after verification (for deletion of sensitive personal information, we will respond within 10 working days). You may also contact us through the contact channels provided in Article VII, Section 4 of this Privacy Policy. We will respond to your complaint or report within 15 working days after verification (for deletion of sensitive personal information, we will respond within 10 working days).
4. Accessing the Privacy Policy
You can view the full text of this Privacy Policy during registration, login, and under [Profile] - [Settings]. Please understand that the HICI BLE OTA APP and related services described in this Privacy Policy may vary depending on your phone model, system version, software application version, mobile client, and other factors. The final products and services are subject to the HICI BLE OTA APP software and related services you are using.
5. Restricting Automated Decision-Making Systems
In some business functions, HICI BLE OTA APP may make decisions based solely on non-manual automated decision-making mechanisms, including information systems and algorithms. If such decisions significantly affect your legitimate rights and interests, you have the right to request an explanation from us, and we will provide a method of appeal without infringing on HICI BLE OTA APP's trade secrets, other users' rights and interests, or social public interests.
6. Responding to the Above User Requests
Within the scope provided by law, we guarantee your right to exercise your various personal information rights. In addition to the above methods, you can contact us at any time through the contact channels provided in Article VII, Section 4 of this Privacy Policy. For security, you may need to provide a written request or otherwise prove your user identity. HICI BLE OTA APP may require you to verify your identity before processing the request. HICI Charge will respond within 15 working days (for deletion of sensitive personal information, we will respond within 10 working days). If you are not satisfied with the response, you can file a complaint with HICI Charge customer service. As required by laws and regulations, HICI Charge will not be able to respond to the following requests: (1) Related to our performance of obligations under laws and regulations; (2) Related to national security and national defense security; (3) Related to public safety, public health, or major public interests; (4) Related to criminal investigations, prosecutions, trials, and execution of judgments; (5) Where there is sufficient evidence that the personal information subject has subjective malice or abuses their rights; (6) Responding to the user request would cause serious harm to the legitimate rights and interests of the user or other individuals or organizations; (7) Involving trade secrets; (8) Other circumstances provided by laws and regulations.
When the methods, purposes, or scope of our collection and use of your information change, or as our business develops, we will update this Privacy Policy. We will notify you of updates via our website, mobile app, or other means. Please also visit us to stay informed of the latest privacy policy. In the aforementioned circumstances, if you continue to use our services, it means you agree to be bound by the revised Privacy Policy. If we cease operations, we will promptly stop collecting your personal information, notify you of the cessation of operations individually or by public announcement, and delete or anonymize the personal information we hold about you.
1. If you are a minor under the age of 18 (especially a child under the age of 14), please read and decide whether to agree to this policy under the supervision and guidance of your parent (or other guardian). You and your guardian must read it carefully. Only after obtaining your guardian's consent to this policy may minor users use our services under their guardian's proper guidance. We protect the personal information of minors in accordance with relevant national laws and regulations.
2. Our products and services are primarily intended for adult users. Minor users must not use our products or services without the supervision and consent of their parent (or other guardian).
1. HeXiaoZhi solemnly reminds you to pay attention to the provisions of this Privacy Policy that exempt HICI Charge from liability and limit your rights. Please read them carefully and consider the risks at your own discretion. Our products and services are primarily intended for adults. Without the consent of a parent or guardian, minors must not use our products or services.
2. The validity, interpretation, and dispute resolution of this Privacy Policy shall be governed by the laws of the People's Republic of China. If any dispute or controversy arises between you and HICI Charge, you shall first seek amicable settlement through negotiation. If negotiation fails, you agree to submit the dispute or controversy to the competent court in HeXiaoZhi's location.
3. If any provision of this Privacy Policy is invalid or unenforceable for any reason, the remaining provisions shall remain valid and binding on both parties.
4. If you have complaints, suggestions, or questions regarding personal information protection, you can contact us via the following method. We will review the issue as soon as possible and respond within fifteen working days after verifying your user identity (for deletion of sensitive personal information, we will respond within 10 working days): You can send your questions to the privacy information protection officer's email: 308727966@qq.com.